AI Resolution

A three-tier AI agent network that resolves contacts end-to-end — not a chatbot that deflects to a phone number. Haiku handles speed-path intents in under 50ms, Sonnet manages complex account actions, and Opus with extended thinking resolves high-stakes decisions with compliance-grade reasoning.

  • 70–80% autonomous resolution from day one — zero human agents required
  • Three-tier AI hierarchy: Haiku for speed, Sonnet for complexity, Opus for high-stakes decisions
  • Per-resolution pricing at under $1.25 — no per-seat fees, no implementation costs
  • Runtime rule engine prevents unauthorized AI actions regardless of LLM reasoning
Next: Omnichannel

Active Resolutions

T-4821Order status inquiryTier 197%Resolved
T-4820Billing dispute — $234Tier 284%In Progress
T-4819Policy exception requestTier 391%Resolved
T-4818Password resetTier 199%Resolved
Resolution Rate
78.4%
Cost / Resolution
$0.94
Tier 1 Containment
71.2%

Tier Distribution

Tier 1 (Haiku)
71%
Tier 2 (Sonnet)
21%
Tier 3 (Opus)
8%