Governance
Complete operator oversight without requiring any operator involvement in normal resolution. Live supervision surfaces active conversations with per-conversation sentiment, confidence, and tier state via SSE. Prompt A/B testing runs with statistical significance tracking so you know before you promote a new version.
- ✓Real-time supervision: live feed of all active conversations across every channel
- ✓Agent run replay: re-execute any conversation against any model version
- ✓Prompt A/B testing with statistical significance tracking and one-click rollback
- ✓OpenTelemetry export for Datadog, Grafana, Honeycomb, any OTEL backend
Live Supervision
SSE LiveC-2041VoiceT1😊96%Resolving
C-2040ChatT2😐74%Escalated
C-2039EmailT1😊93%Resolved
C-2038SMST3😞88%DLQ Review
A/B Test — Prompt v12 vs v13
v12 resolution rate76.2%
v13 resolution rate79.8%
Statistical sig.p = 0.031 ✓
Circuit Breakers
Tier 1 (Haiku)CLOSED
Tier 2 (Sonnet)CLOSED
Tier 3 (Opus)CLOSED