Omnichannel
Six channels powered by a single AI brain with persistent cross-channel memory. A contact who opened a chat ticket and later calls in picks up exactly where they left off — no “can you confirm your order number again.” AI disclosure is injected automatically on every interaction.
- ✓Six channels — voice, chat, email, SMS, WhatsApp, social — one AI brain
- ✓Cross-channel context carry: contact switches channels without repeating themselves
- ✓AI disclosure on every interaction satisfying FTC, California BOT Act, EU AI Act
- ✓Voice-to-digital handoff via SMS or email with conversation continuation link
Unified Contact Timeline — Maria Chen
2:14pm💬
Chat: Started: order #ORD-8821 not arrived
2:19pm✓
Chat: AI resolved: tracking link provided, ETA confirmed
3:45pm📞
Voice: Called back — AI resumed with full context
3:47pm↑
Voice: Escalated: package lost, refund initiated $89.00
3:52pm✉
Email: Confirmation sent: refund in 3–5 business days
Channel Volume
Chat
412
Voice
289
Email
168
SMS
131
AI Disclosure
“You are communicating with an AI assistant. I am not a human agent. You may request a human at any time.”
FTC Rule✓ Compliant
CA BOT Act✓ Compliant
EU AI Act✓ Compliant