Analytics

Every resolution, escalation, and dead-letter entry feeds a unified analytics layer filterable by date, channel, tier, industry template, and integration. AI-generated governance reports produce board-ready DOCX, PDF, or XLSX in under 60 seconds. The live supervision panel refreshes via SSE every 30 seconds so operators see real-time state without polling.

• ✓Resolution rate, containment rate, cost-per-resolution — filterable by channel and tier
• ✓Sentiment trend analysis with aspect breakdown (product, delivery, service, billing)
• ✓AI-generated DOCX/PDF/XLSX governance reports on demand in under 60 seconds
• ✓Live supervision panel via SSE with 30-second metric refresh